Our work with BMJ
BMJ is a wholly-owned subsidiary of the British Medical Association, the organization has over 300,000 customers and more than 4 million users worldwide. BMJ’s dated infrastructure meant calls were being missed, customers were not being routed to the correct advisor and there was no link between the communication and the customer record. This prompted them to deploy Salesforce® and NewVoiceMedia for complete CTI integration. NewVoiceMedia’s ContactWorld for Service has revolutionized BMJ’s customer services with the following benefits:
- Easy and helpful interface, the integration with Salesforce® allows full visibility of customer communication from that customer records.
- Complete mobility
- Case-based management
- Due to NewVoiceMedia’s pay per user price BMJ has saved a considerable amount.