Our work with Click Travel
Click Travel is a UK-based travel management company with a £200million+ turnover that helps other businesses reduce the cost and complexity of travel management. It has built its own Travel Cloud application, allowing customers to self-serve and book travel requests directly online. 97% of its bookings are taken through this portal and its reservation centre staff services these customers 24 hours a day, 7 days a week.
Priding itself on great people, technology and service, when Click Travel’s legacy, on-premise phone system started failing, there was an urgent requirement to find a new provider that was reliable and offered a future-proof solution.
Since using NewVoiceMedia’s ContactWorld for Service, Click Travel has seen the following benefits:
- Near zero connectivity problems
- Improved visibility of all agents, regardless of location
- Simplified remote working challenges
- Improved employee engagement