Our work with Click Travel

Click Travel is a UK-based travel management company with a £200million+ turnover that helps other businesses reduce the cost and complexity of travel management. It has built its own Travel Cloud application, allowing customers to self-serve and book travel requests directly online. 97% of its bookings are taken through this portal and its reservation centre staff services these customers 24 hours a day, 7 days a week.

Priding itself on great people, technology and service, when Click Travel’s legacy, on-premise phone system started failing, there was an urgent requirement to find a new provider that was reliable and offered a future-proof solution.

Since using NewVoiceMedia’s ContactWorld for Service, Click Travel has seen the following benefits:

  • Near zero connectivity problems
  • Improved visibility of all agents, regardless of location
  • Simplified remote working challenges
  • Improved employee engagement
We were getting negative feedback on our employee engagement surveys and telephony was the main reason. We needed to resolve it. There were literally people in the office in tears because they couldn’t provide customers with the excellent service they expect from us. Overnight, those problems went away thanks to NewVoiceMedia
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