Our work with Crescent Wealth

Crescent Wealth is an ethical-Islamic super and investments firm offering socially responsible superannuation and investment services to over 5,000 clients across Australia. As a fast growing organisation, Crescent Wealth’s call management system demanded greater technical resources to serve its rapidly growing client base. Mas Harris, Head of Product and Operations, sought a new call handling system which integrated efficiently, and which allowed the flexibility of scale.

Through NewVoiceMedia’s technology, Crescent Wealth achieved the following benefits:

  • 10,000 high value inbound calls handled successfully per year
  • Increased process efficiency
  • Reduced operational costs
  • Improved client experience
  • Flexible and scalable cloud growth

To find out more download the Crescent Wealth case study.

Operationally everything is on a cloud. We don’t have a server on site, so this makes the system more flexible. This is a particular advantage given our small size – but our fast growth.

Sell more. Serve better. Grow faster

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