Our work with FCR Media
Digital technology is fast transforming the landscape that we know, and companies need to evolve to stay ahead of the curve and remain competitive, and FCR Media did just that, first with the move to the Salesforce eco-system in 2016 and then with introduction of NewVoiceMedia platform for Sales and Service in 2017. FCR Media has re-shaped the business to compete in the digital world with new products, better customer experience and improved productivity.
Since installing NewVoiceMedia platform for Sales and Service in September 2017 FCR Media has seen the following:
- Customer satisfaction up by 50%
- Customer churn reduced by a FIFTH
- 100% cloud platform stability
- IT budget reduced from EU14m to EU6.5M