Our work with First Rate Exchange

We use management information to continuously improve our customer experience and manage resources, so having the extra granularity of the reporting suite NewVoiceMedia provides as standard has enabled us to improve our overall delivery. One of the biggest enhancements is the way we can act in a disaster recovery scenario or lack of access to our main facility. For the first time we can switch calls to another site or allow any agent with broadband connection and a pc to work from home and manage them remotely.

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