THE PRACTITIONER’S GUIDE TO CX IN THE CONTACT CENTRE
…a great new contact centre and highly motivated customer engagement team
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NewVoiceMedia has helped reduce customer wait time by over 30%
We are set to quadruple our customer base so doing things in an unstructured way wouldn't work.
Answering 80% of incoming calls within 20 seconds
NewVoiceMedia has saved each of our teams up to four hours a day.
...a completely personalized experience every time
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