Our work with Positive Lending Solutions

Positive Lending Solutions (PLS) is an asset finance company that helps customers purchase vehicles for personal and commercial use. It prides itself on its ability to scan more than 30 different lenders and find each customer the deal that’s best for them. As part of this philosophy, PLS understood that in order to continue helping its customers as it grew, it needed a complete 360-degree view of customers and staff. PLS turned to NewVoiceMedia to create a powerful contact centre and inside sales platform integrated with Salesforce.

Since using NewVoiceMedia's technology, PLS has seen the following benefits:

  • Doubled sales figures four years in a row
  • Doubled size year-on-year since implementing ContactWorld
  • Improved customer satisfaction
  • Reduced average handle time
  • Improved first contact resolution
  • Simplified coaching and mentoring
We knew very early on that our survival as a business would depend on our ability to differentiate ourselves somehow. So, we decided to focus on offering better customer service than any of our competitors
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