After thoroughly exploring a range of telephony systems, including on-premise and cloud-based solutions, Katz was drawn to ContactWorld from NewVoiceMedia which provided the opportunity for Sally Beauty to select from a variety of different modules to build a call plan that handles its customers’ calls more effectively, automatically offering callers a list of their nearest stores based on their dialing code, then routing them to their selected store where their call will either be answered by an agent or a voicemail system if all agents are busy or the shop is closed.
This significantly reduced lost calls and ensured a prompt and professional approach, and prevented the build-up of long queues. Sally Beauty has ambitious plans for growth. Having a flexible and rapidly scalable solution in place means that the company is well placed to adapt quickly to changing needs and expanding customer demand.
NewVoiceMedia has been very supportive throughout the whole process and we’re delighted with the results, the solution was implemented quickly and efficiently.