NewVoiceMedia and Salesforce have completely transformed the way we are able to help our clients
All of a sudden you have a bunch of numbers and metrics, that you can give to your agent managers, which will improve decision making across the whole business
because of NewVoiceMedia our new recruits are speaking our language on day three.
It still surprises people on the other end of the phone when we know who they are before they even begin talking
NewVoiceMedia’s technology does everything we want and more. The integration with Salesforce is seamless
We are set to quadruple our customer base so doing things in an unstructured way wouldn't work.
NewVoiceMedia’s ContactWorld solution has been an absolute game-changer for the growth of our sales floor
"…delivering a completely personalized, world-class customer experience"
Their impressive 95% overall customer satisfaction rate is a testament to their success.