Our work with Time Inc UK

When the Woman's Weekly shop re-launched, we brought Customer Service in house for the first time and quickly realized that we needed a CTI with Salesforce®. NewVoiceMedia has provided the team with a robust platform, enabling us to manage customer interactions and processes effectively whilst providing the business with the granular level of reporting required. The insight has proven invaluable and allowed us to adequately resource ourselves, whilst consistently improving the customer experience. The set-up of the integration was seamless and complete in just a day, meaning we were operational very quickly, which was exactly what we were looking for.

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