Our work with Uniplaces
How collaboration and innovation benefited Uniplaces’ sales and service
Uniplaces is an online platform that enables students from all over the world to find a home in Europe and safely rent from local landlords. With a mission to grow their business globally, and better provide for their growing customer base Uniplaces decided to implement a new phone system, which was native to the Salesforce CRM platform. They recognised the need to partner with a technology provider that could supply a truly scalable solution, and give a data-centric view of the customer.
Since using NewVoiceMedia’s technology, Uniplaces has seen Improved efficiency and customer experience with:
- 120,000 call minutes handled per month
- Call abandonment rate under 2%
- Answer rate up to 98%
- Fast implementation in 4 weeks