Our work with Uniplaces

How collaboration and innovation benefited Uniplaces’ sales and service

Uniplaces is an online platform that enables students from all over the world to find a home in Europe and safely rent from local landlords. With a mission to grow their business globally, and better provide for their growing customer base Uniplaces decided to implement a new phone system, which was native to the Salesforce CRM platform. They recognised the need to partner with a technology provider that could supply a truly scalable solution, and give a data-centric view of the customer.

Since using NewVoiceMedia’s technology, Uniplaces has seen Improved efficiency and customer experience with:

  • 120,000 call minutes handled per month
  • Call abandonment rate under 2%
  • Answer rate up to 98%
  • Fast implementation in 4 weeks
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