With its seamless Salesforce® integration, NVM gives our agents insight into valuable customer activity and the flexibility of the cloud allows us to quickly expand to meet our growing global needs without sacrificing customer experience.
NVMs solution has been an absolute game-changer for the growth of our sales floor. Its integration with Salesforce® and the power of its technology have completely changed the dynamics of our sales team.
Esker changes its under-performing server-based system for state-of-the-art cloud contact centre from NewVoiceMedia
All of a sudden you have a bunch of numbers and metrics, that you can give to your agent managers, which will improve decision making across the whole business