Get The Data You Need
Managing and leading contact center or inside sales teams can be a complicated role. Understanding all the activity and actions completed by your team is a significant challenge, relying on honesty and total infallibility of your team. NewVoiceMedia and Salesforce work together to provide a wealth of real-time and historical data, displayed in custom dashboards, designed to help make your job far simpler.
Real-Time Dashboard Features
Any Way You Like It
Receive your real-time insights in customizable dashboards, wallboards, & reports. No need to wait on IT to make your reports.
Keep a close eye on effectiveness across all channels since all channel activity is automatically and consistently logged into Salesforce.
KPIs in Salesforce
Access the most comprehensive set of contact center metrics within your Salesforce reporting solution.