Einstein Analytics & AI Features
Use Einstein AI and built-in dashboards to visually segment and analyze all customer conversations.
The NewVoiceMedia Conversation Analyzer transcribes, tags, and analyzes 100% of all customer conversations.
NewVoiceMedia Conversation Analyzer uses speech-to-text to transcribe calls which are then auto-matically logged into Salesforce objects, like contacts, cases, and custom objects.
Instantly identify insights and trends as well as assessing your peoples’ compliance and product knowledge.
Use Conversation Analyzer to listen to call recordings that are paired with transcripts and metrics to help understand a conversation.
Conversation Analyzer speech analytics module
LEVERAGE YOUR SALESFORCE® DATA FOR DRAMATIC RESULTS
- Voice calls – conversations
- CRM data - powerful new data sources
- Do it all from your native Salesforce environment and integrate with Einstein dashboards for true insight