67% of customers expect to self-serve before speaking with a live agent. But, when do you use Salesforce Einstein and on which channels? SMS or WhatsApp? And, since many chatbot interactions require live agent intervention, what’s the best way to connect your customers to the right agent, at the right time?

Come to this session to learn from Salesforce and Chatbot experts from Nexmo, NeuraFlash & NewVoiceMedia on how to engage customers on their communication channel of choice. We will also showcase our brand new Salesforce AppExchange offering that combines chatbots directly integrated into Salesforce.


  • 11:30 AM: Registration and lunch
  • 12:00 PM: Self-service/ Chat-bot best practices 
  • 12:10 PM: Nexmo Communication API and SFDC integration
  • 12:20 PM: NeuraFlash/Vonage partnership and technology overview
  • 12:30 PM: Demo

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