Communicate better in 2020! Learn how to deliver superior customer and agent experiences with Salesforce Service Cloud. Join us for a 30-minute live demo of Vonage Contact Center to learn more.
Date: Wednesday, March 4th, 2020
Time: 10:00 am PT/1:00 pm ET
- Radically improve both the agent and customer experience by leveraging Vonage’s advanced routing capabilities applied to both voice and Salesforce digital channels.
- Drive the right agent behaviors through automated speech analytics, resulting in data-driven decisions, reduced agent ramp time and targeted training programs.
- Benefit from a full 360° view of the customer, embedded in Salesforce, containing deep insights (both topic & sentiment) based on the customer’s language.
Tim Kimber, Product Marketing, Vonage
John Flynn, Solutions Engineer, Vonage