By the end of 2018, more than 50% of organizations will implement significant business model changes in their efforts to improve customer experience according to Gartner. It’s not hard to see that if you don’t provide good customer service, half of your existing customers are easy pickings for your competitors.
How are you improving your customer experience?
In this insightful webinar with Inogen, hear how they changed their customer experience through the use of NewVoiceMedia and Monet Workforce Management.
- Leveraging Real- time agent insight
- Unlocking your data within Salesforce
- Getting the basic foundations right
- Jeffery Karas, NewVoiceMedia
- Lisa Elbe, Monet
- Raghu Venugopal, Business Process Systems Manager, Inogen