Learn how trailblazers achieved Digital Transformation of the Contact Center – Dreamforce Session

Are you going through digital transformation? Looking to dramatically improve the way your company delivers customer experience? Find out how trailblazers at Vertafore, MTD and Inogen achieved digital transformation of their contact centers in this insightful, interactive session.

Hosted by Mark Smith at Ventana Research, this session will reveal how our panel of experts leveraged Salesforce to transform their customer experience and deliver insights that boost employee satisfaction, efficiencies and ROI.

You’ll learn how they:

  • focused on customer experience to solve one of their most strategic growth challenges
  • sold the project internally, especially with other big priorities
  • measured the business and operational benefits of their technology investment

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Steve Cox

Vice President, Customer Support & Technology


Laura Hind

IT Manager, Customer Engagement Program PSS

MTC Products Inc

Paul Bristow

Vice President, Sales


Mark Smith

Chief Research Officer

Ventana Research

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