Your customers expect exceptional service across any device or platform, they no longer expect to be limited to telephone service. They want seamless omni-channel service and they expect multiple options to contact us.
Join Darren Smith, SVP Sales Engineering as he walks you through:
- How any contact on any channel is treated effortlessly
- How NVM and Salesforce work together handling omni-channel support queries
- How NVM works with agent presence to deliver chat-bot services
- How Conversation Analyzer, our speech analytics solution, can be used give rapid access to every call's insights
The duration of the webinar will be around 30 minutes.