By the end of 2018, more than 50% of organizations will implement significant business model changes in their efforts to improve customer experience according to Gartner. It’s not hard to see that if you don’t provide good customer service, half of your existing customers are easy pickings for your competitors.
Join Bluewolf, and NewVoiceMedia to learn how the best customer service organizations are focusing on omni-channel for an improved customer experience, AI and analytics in action, and empowering your service teams to keep their customers happy in 2018 and beyond.
Bob Furniss, VP of Global Service Cloud Practice, Bluewolf
Wyndham Hudson, VP of Product, NewVoiceMedia