Nothing’s more frustrating to a customer than not being heard. So why make your customers repeat themselves every time they reach out?
It's one thing to offer multiple channels to your customers - it's quite another to actually deliver a seamless customer experience across all digital and voice channels. NewVoiceMedia is the first contact center solution to let you effortlessly deliver a truly Omni-Channel experience with your existing Salesforce CRM so that you can delight customers.
Hear from our experts on how Omni-Channel can transform your business, save your spot on our webinar today!
In this webinar you will learn:
- How to deliver a consistent customer experience across all Salesforce digital channels and your contact center voice channels.
- How you can route all your channel interactions in an integrated and unified manner, uniformly empower your digital and voice agents.
- How to manage KPIs across all customer interaction channels