Nothing’s more frustrating to a customer than not being heard. So why make your customers repeat themselves every time they contact you?
It's one thing to offer multiple channels to your customers - it's quite another to actually deliver a seamless customer experience across all digital and voice channels.
Join us on this webinar where you will learn:
- How to deliver a consistent customer experience across all Salesforce digital channels and your contact centre voice channels
- How you can route all your channel interactions in an integrated and unified manner, uniformly empower your digital and voice agents
- How to manage KPIs across all customer interaction channels