AI, Chatbots, Omni-Channel, and Analytics are all the rage. If you’re embarking on initiatives to transform your contact center and deliver on the customer experience promise, you’ll want to separate the hype from reality.

Join Salesforce and NewVoiceMedia and our panel of customer service leaders to find out what works and what doesn’t. Learn how these leaders implemented Omni-Channel, AI/chatbot, and Analytics solutions to transform their contact centers and drive real results. You’ll walk away with key insights and practical advice to succeed with your customer experience plans.


  • Emily Kofsky, Sr. Director of Service Cloud Product Marketing at Salesforce
  • Jason Fowler, RVP Engineering at NewVoiceMedia
  • Joe Scofield, IS Application Manager at Cradlepoint

Omni Dallas Atlanta Hotel
555 S Lamar St, Dallas, TX 75202

Date: November 28th, 2018


7:00-7:30 am: Registration, attendees arrive, breakfast is served

7:30-7:40 am: Kickoff

7:40-8:30 am: Panel and questions

8:30-9:00 am- Networking & Head to World Tour Dallas


Secure your spot today!


Register now

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