By 2020, customer experience will overtake price and product as the key brand differentiator.* Businesses need to FOCUS ON CUSTOMER EXPERIENCE in order to survive as we operate in this "Experience Economy". With customers looking for a great experience and willing to choose to engage with companies that deliver personalized experiences, many organizations are challenged with how they transform to meet this new demand.
Our panel will discuss how technology has helped to transform, to focus on, and provide an exceptional customer experience. You’ll walk away with key insights and advice to either start your journey, or continue to succeed in the “Experience Economy”.
Hotel X Toronto
111 Princes' Boulevard, Toronto, ON M6K 3C3, Canada
Date: April 11, 2019
Laura Hind, IT Manager, MTD Products
Ryan Crombeen, Regional Vice President, Service Cloud, Salesforce
Cheryl Yu, Alliance Manager, Coveo
Scott Gluck, Head of Sales Engineering, NewVoiceMedia
7:00-7:30 am: Registration, attendees arrive, breakfast is served
7:30-7:45 am: Kickoff
7:45-8:30 am: Panel and questions
8:30-9:00 am- Networking Breakout - “Birds of a Feather"
Secure your spot today!