Let Great Conversations Flow
NVM’s deep Salesforce integration addresses digital and voice customer interactions, to ensure consistent conversations across every channel. Your teams won’t miss a trick, with consistent engagement histories for every single contact.
See how you’re doing, right now
Monitor service levels in real time, with dynamic routing and rule management for contact handling.
Prioritize by person, not channel
Rank contacts using more than just channels. Combine segments and context for proper prioritization.
Give your contacts control
Sophisticated access to Salesforce and other systems offers self-service options, plus automated answers to common questions.