Eliminate the barriers to success
Managing traditional contact center applications is hard. Legacy IT infrastructure is starting to crumble. Supporting multiple systems is time-intensive and expensive. Plus, when it is time to change, there is the headache of retrofitting an ACD solution onto existing telephony.
NewVoiceMedia makes IT easier. We are 100% cloud-based & device-agnostic for telephony infrastructure. We use a single call plan to intelligently distribute calls across the globe. Local nodes provide local calls regardless of agent or customer geography, which keep costs down.
Many vendors claim Salesforce integration. No one delivers it as well as NewVoiceMedia. Consider the following advantages:
- We use Salesforce for agent administration.
- No coding is required. We use Salesforce UI-based admin controls.
- Agents use Single Sign-On for Salesforce in which our agent console resides.
- Our CTI and speech analytics data integrates in real-time with Salesforce reports & Einstein.
- We can auto-log calls and call recordings to boost the value of Salesforce.
A platform you can depend on
NewVoiceMedia provides crystal-clear voice quality with 99.999% platform reliability backed by cloud-based disaster recovery. We are carrier redundant with multiple carrier, MPLS and IP partners across the globe.
We are also compliant with:
- SOC 2 TYPE II
- Level 1 PCI DSS
NewVoiceMedia named leader in Ventana Research Value Index 2018
Highest rating in Reliability and Usability
Over 700 Salesforce Customers Choose NewVoiceMedia
Everything you need to run your contact center in the cloud.
We can deploy your contact center operations in over 100 countries.
Never miss a call, you can depend on us. We guarantee 99.999% availability.
Route and auto-log voice & digital interactions, including post-call surveys.
Easy To Use
Our agent UX is easy and intuitive because it sits within Salesforce
Get Started Quickly
Get up and running in a matter of days, not months