NewVoiceMedia, the leading cloud provider of customer contact solutions, today announced that its true cloud technology and customer successes are highlighted in part one of "The Predictable Revenue Guide To Tripling Your Sales" e-book. Written by Aaron Ross and Jason Lemkin, the e-book shares how businesses can increase revenue with sales technology like NewVoiceMedia's ContactWorld solutions, which shorten the sales cycle and personalize the customer experience to avoid customer churn and increase upsells and referrals.
"Customer success is about retaining and nurturing revenue growth through existing customers while building brand advocates," said Aaron Ross, co-author of 'The Predictable Revenue Guide To Tripling Your Sales'. "With NewVoiceMedia, businesses can build lasting customer relationships through personalized and timely call experiences that secure lifetime customer success."
NewVoiceMedia's cloud contact center platform integrates with Salesforce, maximizing the value of customer data and enabling organizations to intelligently connect the right sales rep to the right customer. Now account management teams can easily follow up with customers through dynamic, automated calling that is tracked through Salesforce. Additionally all inbound calls are effectively routed to specialized service reps or account managers based on customer status, open cases, potential to churn and more. By integrating seamlessly with the Salesforce1 Platform, including the Salesforce1 Mobile App, sales and service agents can connect with customers and prospects from any location creating agent flexibility and satisfaction.
"We are honored that our customer success has been recognized in this e-book," said Jonathan Gale, CEO at NewVoiceMedia. "Acquiring new customers is critical for every business, but equally important is the lifetime investment and success of each customer. Aaron does a great job of highlighting the importance of preventing churn and the predictable revenue return of happy customers.
"A sequel to the popular "Predictable Revenue: Turn Your Business Into A Sales Machine With The $100 Million Best Practices of Salesforce.com" (called the "Sales Bible of Silicon Valley" by Inc.com), the e-book shares how businesses can provide excellent service to grow lead generation and revenue. The remaining sections of the e-book will be released this summer, culminating with a final book in the fall.