NewVoiceMedia, a leading global provider of cloud contact centre solutions, has been named a Customer Service Department of the Year finalist in the 'Contact Center Solution - New Version- and 'Contact Center Solution - New' categories of the ninth annual Stevie® Awards for Sales & Customer Service. This recognition further distinguishes NewVoiceMedia's cloud technology for its ability to maximise customer connections in a way that is secure, differentiated and cost effective.
"We understand the value of delivering world-class customer service, and are dedicated to helping our customers maximise relationships so they can win in today's marketplace", said Jonathan Gale, CEO, NewVoiceMedia. "We are thrilled that the Stevie Awards recognise our hard work and dedication to continually deliver value to customers and help them meet today's business demands".
More than 1,900 nominations from organisations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 27 percent over 2014. The average scores of 139 professionals worldwide, acting as preliminary judges, determined finalists during two months of first-round judging.
NewVoiceMedia enables organisations to deliver a personalised customer service experience that boosts acquisition, retention and loyalty. Salesforce integration drives efficiency and ensures that customers automatically connect with the best agent and agents can quickly leverage customer history to deliver a seamless experience. With NewVoiceMedia, companies benefit from sophisticated call routing features and full omni-channel capabilities so their customer service teams can manage phone, email and social channels to better engage customers and prospects.
More than 100 members of several specialised judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the finalists during final judging, taking place Jan. 26 – Feb. 4.