NewVoiceMedia, a leading cloud contact center vendor, is furthering its commitment to driving innovation by opening a new European development centre in Poland.
The office is located in the Hubska Center in Wroclaw, a city which has recently experienced significant growth in the IT services sector and is home to some of the world's leading high-tech businesses. Chosen for its extremely strong talent pool, the hub is close to Wrocław University of Technology which ranks second among the best technical universities in information technology¹ and will provide a base for the company’s team of experts while offering capacity for substantial growth.
Recently ranked among the world's top 50 cloud service providers, NewVoiceMedia is outpacing the rapidly expanding cloud contact centre market fivefold and has doubled its number of staff over the last year to meet increased demand for its technology. The centre will support this expansion, strengthen NewVoiceMedia’s presence in EMEA and offer the company an excellent facility in which to develop its portfolio. The vendor is committed to investing in the development of its suite of true cloud solutions to continue offering customers the best possible technology, provide better support and respond to their feedback.
NewVoiceMedia's multi-tenant cloud solutions are instantly deployable and provide unique and patented routing capabilities, enabling businesses of all sizes to deliver a personalised and unique customer experience and drive a more effective sales and marketing team. The company, which now serves agents in 116 countries on six continents, is extremely agile in its development, creating updates every week. With no need for downloads/plug-ins or expensive integration with on-premise equipment, ContactWorld meets the changing needs of businesses, enabling them to deliver a personalised and unique customer experience, quickly, securely, flexibly and cost-effectively.
Jonathan Gale, CEO of NewVoiceMedia, comments, "We pride ourselves on the hard work and innovation it has taken to create our market-leading cloud contact centre solutions which are built entirely in-house and delivered as a true cloud service over the Internet. Cloud computing and agile development methods are at the core of our business ethos and the opening of this new development hub reflects our relentless dedication to making our cloud capabilities best-in-class. We now have additional capacity to continuously enhance our platform at the level of excellence and innovation we're well known for, ensuring we continue to lead the way in the cloud contact centre market".
¹Computerworld Magazine, 2012