Efficiency, personalization and global accessibility set ContactWorld ahead of alternative solutions
NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, today announced that it has been named as one of Insights Success Magazine’s “20 Most Valuable Cloud Computing Companies”, a highly selective honor given to companies at the global forefront of innovation in cloud computing.
NewVoiceMedia was selected because its ContactWorld for Service and ContactWorld for Sales solutions are transforming the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team.
“The ContactWorld products are absolute game changers for any business,” said Sonal Burghate, Managing Editor of Insights Success. “NewVoiceMedia’s integrated, omni-channel approach radically increases efficiency so companies can offer a higher quality customer experience. The company’s cloud platform is completely flexible and scalable and is already handling millions of calls for thousands of reps all over the world.”
Insights Success magazine focuses on leaders and orators from the world of technology, which includes CEOs, CIOs, VPs, managers and other professionals who have set a benchmark in the revolution of the IT industry.
“Businesses need an integrated omni-channel customer service strategy so that they can connect with customers wherever they are to drive loyalty and increase sales,” said Jonathan Gale, CEO of NewVoiceMedia. “Customers are your primary source of upsells, cross-sells, renewals, references, social media evangelism, support, market research, and product feedback. If you link your channels through a CRM solution like Salesforce and use your customers’ data and relationship history, you can create a more meaningful conversation and faster resolution, so you can treat your customers the way they want to be treated. That is what NewVoiceMedia and ContactWorld is designed to support.”