NewVoiceMedia GmbH, a leading global provider of cloud contact center and inside sales technology that enables businesses to have more successful conversations, is continuing its rapid expansion throughout Germany with a new office in Munich.
The office is located on Landsberger Street in the west-end quarter of Munich, a thriving city with a strong tech culture, ranking as Europe’s top technology hub according to the European Commission in 2014. The office will provide an excellent facility for the company’s sales and marketing teams, while offering capacity for substantial growth.
The announcement is an integral part of the company’s plans for expansion throughout Germany and the broader continental Europe and closely follows its formation of legal entity NewVoiceMedia GmbH and the appointment of John Bacon as Vice President of Europe. Recently ranking in Deloitte’s Technology Fast 500 EMEA program and Accel EuroScape, a list of top 100 most promising SaaS companies in Europe, the company grew its international new business by 140 percent in FY’2016 and now serves more than 650 customers worldwide, including Homebell, Flixbus, Lumesse, Vax and JustGiving.
John Bacon, Vice President of Europe, comments, “NewVoiceMedia has grown rapidly in continental Europe as we have a fantastic opportunity to enable customers to address the challenges of delivering greater efficiency, effectiveness and business insight, whilst empowering them to deliver incredible service to their customers. Our new office in Munich will enable us to expand further and serve more customers with increased efficiency.”
NewVoiceMedia’s ContactWorld solution is a multi-tenant intelligent communications platform that enables sales and service reps to have more successful conversations with their customers and prospects worldwide. Core contact center functionality such as omni-channel contact routing, self-service IVR, automated outbound dialing, screen pops and instantaneous CRM updates are provided with proven 99.999% platform availability.