NewVoiceMedia, a leading global provider of inside sales and contact center technology that helps businesses sell more, serve better and grow faster, has successfully completed a Service Organisation Controls (SOC) 2 Type 2 examination based on the trust principles of security, availability and confidentiality. Accountancy firm PricewaterhouseCoopers (PwC) performed a rigorous audit of NewVoiceMedia’s security controls and processes for its products and services.
The certification is another milestone for NewVoiceMedia as the company continues to pioneer trust in the cloud and give its customers confidence around areas such as availability, security and performance. Already ISO 27001 and PCI DSS compliant, the SOC 2 will provide NewVoiceMedia’s customers with additional assurance that the business invests in stringent security measures to protect their information, including encryption for data at rest and in transit, regular third party security audits and penetration tests, as well as full security monitoring including intrusion detection systems.
Artur Michalczyk, Chief Technology Officer at NewVoiceMedia, comments, “NewVoiceMedia takes security extremely seriously and has invested heavily in implementing security practices that ensure our systems meet the highest standards of security and reliability and that our customers’ data confidentiality is protected. Achieving SOC 2 Type 2 compliance further reflects our continued commitment to security and privacy, and offers our customers assurance that the controls we have in place to keep their data secure, have been rigorously tested and meet the highest industry standards”.
NewVoiceMedia’s cloud solution ContactWorld is a multi-tenant intelligent communications platform that enables sales and service reps to have more successful conversations with their customers and prospects worldwide. Core contact center functionality such as omni-channel contact routing, self-service IVR, automated outbound dialing, screen pops and instantaneous CRM updates are provided with proven 99.999% platform availability.
About SOC 2 Type 2
According to the American Institute of Certified Public Accountants (AICPA), the governing professional organisation for SOC 2 reports, these reports are intended to meet the needs of a broad range of users that need to understand internal control at an organization. These reports are intended for use by stakeholders (e.g., customers, regulators, business partners, suppliers, directors) of the service organization that have a thorough understanding of the business and its internal controls. For more information about SOC 2 audits, see the American Institute of Certified Public Accountants’ website.