NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact center and inside sales solutions, has announced the winners of its CONVO Awards for 2018.
The company launched the awards to showcase the great conversations its customers are having and recognize the notable work they do every day. Judged by a panel of industry experts including Yiannis Maos, UK CXPA Ambassador and Helena Boulton, Senior Manager, Strategy and Change at Appirio, winners were revealed at NVM’s annual CloudFest London event.
Chris Haggis, SVP Customer Success at NewVoiceMedia, comments, “It gives me great pleasure to honor the well-deserving winners of our inaugural CONVO Awards. Each company credited is a true leader within its industry and represents the best of businesses that are creating exceptional, emotive customer experiences to serve better and sell more.”
The CONVO Awards 2018 winners:
- Sales Innovation – Intelliflo
For redefining its work processes, bringing new approaches to solve problems, and demonstrating a progressive use of the NVM Platform.
- Outstanding Sales Performance – Ebury
For implementing intelligent processes and strategic goals to help accelerate growth, and its use of technology to identify and reward great conversations.
- Customer Experience Excellence – Sure Petcare
For putting the customer at the heart of its business, empowering its agents and boasting an impressive Net Promoter Score of 90+.
- Operational Excellence – SHL
For its commitment to continuous improvement, global omni-channel capabilities and customer journey expertise.
- Unsung Hero – NCS
A non-profit organisation which empowers young people, helps them achieve their dreams and is making a difference to future generations.
- Community Hub Champion – Anton Pashchenko, technical product manager, audibene GmbH
For making regular product and feature suggestions to NVM’s development team and frequently advising other customers.
NVM also launched its first ever magazine, CONVO, at CloudFest, to celebrate the art of great conversations.