NewVoiceMedia, a leading global provider of cloud technology, which helps businesses sell more, serve better and grow faster, has scooped three Stevie Awards. The company claimed the Silver ‘Contact Center Solution – New’ award, and two Bronze, for ‘Sales or Customer Service Solutions Technology Partner of the Year’ and ‘Contact Center Solution – New Version’, in the tenth annual Stevie Awards for Sales & Customer Service.
NewVoiceMedia's ContactWorld solution is a market-leading cloud customer contact platform that enables organizations to deliver a personalized customer service experience to boost acquisition, retention and loyalty, and drive a more effective sales team. ContactWorld integrates seamlessly with Salesforce and helps businesses benefit from sophisticated call routing features and full omni-channel capabilities.
Jonathan Gale, CEO of NewVoiceMedia, comments, "We are delighted that our technology has been recognized in three categories of the Stevie Awards. We’re proud to be providing sales and service professionals with the tools to develop and maintain customer relationships through unique and personalized experiences, and this accolade is further testament that our cloud solutions really are best-in-class.”
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards and International Business Awards.
More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11 percent over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges.
“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service and sales play in business success,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.”