Enhanced ContactWorld features at Call Centre and Customer Service Expo
NewVoiceMedia will be unveiling the latest version of its ContactWorld telephony solution at Call Centre and Customer Service Expo 2010. Delivered using cloud-based technology, ContactWorld will now include enhanced dynamic routing, internationalisation and supervisor monitoring.
Organisations with call centres or agents in multiple countries, will benefit from enhanced internationalisation with sophisticated call routing, enabling businesses to take advantage of seamless remote working, and therefore improved organisational flexibility. The new supervisor monitoring features deliver enriched call centre performance monitoring, to enhance team productivity and readily identify areas for improvement.
"We are delighted to release these advanced new features for our flagship solution at such an important show to our industry," comments Jonathan Grant, CEO of NewVoiceMedia. "With this latest series of updates, ContactWorld confirms its standing as an 'enterprise' class solution, without the typically large upfront costs."
ContactWorld is available as a stand-alone business telephony solution or as ContactWorld for Salesforce, a fully certified telephony solution which is seamlessly integrated into Salesforce CRM. ContactWorld for Salesforce offers a single central source of information for all customer communication, unifying access to valuable contact data across an organisation.
For more information or a demonstration please visit stand D6 at Call Centre and Customer Service Expo 2010.