WHAT DOES IT REALLY MEAN TO “MOVE TO THE CLOUD”?
Moving to the Cloud is a way of acquiring technology that will allow you to focus on your core business—not on building server rooms or software stacks. Cloud contact centre software (also called cloud call centre software) from NewVoiceMedia removes the burden of managing complex telephony networks and infrastructure freeing you up to look after what matters most to you; your customers.
Moving to the cloud is a significant business activity, that’s why we’ll move with you and only when you are ready to. Organisations with larger contact centres often start by moving a specific team or department to NewVoiceMedia before rolling out the new technology to the rest of the business.
Request a demo today to see how NewVoiceMedia can help you make the transition to the cloud.
HOW WE'VE HELPED...
“The best outcome of the system is transparency across the sales estate. It’s easy to drop in and out of the call. It’s faster to educate and get junior sales teams up to scratch.”
Benefits of Our Cloud
Cloud computing offers a pay-as-you-go “software-as-a-service” commercial model, which means you do not need capital expenditure to invest in your infrastructure. Instead you pay a monthly license to access a multi-tenant cloud environment delivering 99.999% availability, disaster recovery and fully up-to-date functionality to all customers.
The cloud delivers a far more flexible solution to organisations than on-premise equipment. Instead of making an investment to cover your maximum levels of activity, you can simply pay for the number of licenses you require and upscale or reduce these inline with your business requirements.
As soon as you invest in on-premise technology, you have to think about what you will do when it goes “end-of-life” i.e. when it is so old your supplier will no longer guarantee to maintain it, and you’ll need to make another heavy capital investment to update your technology. With cloud solutions, you are always up-to-date with the latest version of the product you are using, meaning your organisation is always benefitting from improvements and new features, without having to make any updates yourself.
TIME TO DEPLOY
Installing and integrating traditional on-premise equipment in a contact centre or business can take months, even years, and require a substantial amount of time to train users. Cloud solutions, such as NewVoiceMedia can be ready in weeks, sometimes days or even hours, which mean you are delivering added value to your organisation as soon as possible.
Every organization needs to consider how it would operate in the event that their workforce cannot get to their usual place of work. NewVoiceMedia delivers this functionality as standard to all its customers. The contact center can be run remotely as required with users logging in from any location that provides internet and telephony access. You can also deploy NewVoiceMedia as a disaster recovery solution in parallel to your existing on-premise equipment should this be appropriate.