NVM for IT Managers | The No. 1 For CTI Integration

Newvoicemedia makes IT easier

Managing contact center applications is hard. Legacy IT infrastructure is starting to crumble. Supporting multiple systems is time-intensive and expensive. Plus, when it is time to change, there is the headache of retrofitting an ACD solution onto existing telephony.

NewVoiceMedia makes IT easier. We are 100% cloud-based & device-agnostic for telephony infrastructure. We use a single call plan to intelligently distribute calls across the globe. Local nodes provide local calls regardless of agent or customer geography, which keep costs down.

THE IMPORTANCE OF CLOUD CONTACT CENTER

Understand why the cloud contact center is so important to Salesforce users? Make every conversation great with NVM.

The Advanced guide to Salesforce Telephony Integration

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IT Needs Features

Click-to-dial & Telephony

Make it easy for Salesforce users to call customers using click-to-dial from within Salesforce, while integrating the telephony with your existing PBX or use WebRTC to call.

Single global call plan

Use a single global call plan to distribute your calls globally, consolidating administration and reporting, saving time and delivering insight into how the operation is performing both as a whole, and at a regional level. All this while maintaining the crystal-clear quality that you need to provide the experience your customers expect.

Reliable, globally

NewVoiceMedia provides crystal-clear voice quality with 99.999% platform reliability backed by cloud-based disaster recovery. We are carrier redundant with multiple carrier, MPLS and IP partners across the globe