Salesforce CTI presents a fantastic opportunity for businesses to revolutionize the way they engage with their customers and prospects. Combining your telephony with Salesforce and your rich customer data delivers an end-to-end solution that helps companies sell more, serve better and grow faster.
ContactWorld, by NewVoiceMedia, is a powerful Salesforce application, integrating seamlessly right down to the custom objects in your individual instance. Available from the AppExchange today, it’s revolutionizing the way businesses engage their customers.
ContactWorld for Sales helps you increase the efficiency of you inside sales teams by giving them more time, better leads and a faster close so your reps can focus on what they do best: selling. Sitting natively inside your Salesforce Sales Cloud org it becomes the single view of the truth your sales teams need to do their job more effectively. Customer and prospect data is immediately viewable alongside a history of interactions and activities, call recordings and other valuable notes ensuring calls are always on-point.
ContactWorld for Service is the first global, true-cloud call center solution that enables you to deliver personalized service to every caller. It enables you to improve customer satisfaction by resolving your customers’ problems more quickly. Integrating your communications platform with your Salesforce Service Cloud org provides significant benefits across your service department. It reduces customer effort and improves their experience, driving customer loyalty and dramatically improving NPS and CSAT scores.