Now that you have seen the power and benefits of Salesforce CTI, you are probably considering looking at some suppliers/vendors. Outlined below are some key questions to ask:

  • What phone systems do they integrate with?
  • What carriers do they work with?
  • Is it cloud or on-premise?
  • Does it scale?
  • Is it flexible?
  • Is it browser agnostic?
  • Is it OS agnostic?
  • Does it include phone service?
  • What are the upfront and/or ongoing costs?
  • What are the system requirements?
  • How long will it take to deploy?
  • Do they own their own code?
  • Is it multi-tenant / true cloud?
  • Is it truly global?
  • Does it need downloads or java?

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