Rapid access to every call’s hidden insights with automatic content analysis
Uncover every aspect of your sales and service performance, without draining time and resources listening to every call. Automatic voice call analysis let you instantly identify insights and trends as well as assessing your peoples’ compliance and product knowledge. Take any urgent action fast.
Leverage your Salesforce® data for dramatic results
Conversation Analyzer integrates knowledge derived from voice calls with your CRM data, to effortlessly identify improvement areas. Prioritize key insights, drill down to ineffective conversations and pick out the most effective ones. And do it all from your native Salesforce environment.
- Voice calls – conversations
- CRM data - powerful new data sources
- Do it all from your native Salesforce environment and integrate with Einstein dashboards for true insight
Build and boost emotional connection
Any great conversation is based on an emotional connection. Conversation Analyzer gives you more of the story; see beyond words in a script and find insights to build richer, more engaged relationships with your prospects and customers.
science of sales
Identify what makes your best sales people excel – and spread that behavior across the entire team. Conversation Analyzer breaks call content down into categories and displays breakdowns graphically. Uncover, understand and act on the details that drive performance, whether great or small.
service every time
Your best service providers know how to forge connection with your customers. Accessible graphic displays breaking calls down into different subjects help you to dissect their secrets. Share their skills with all your people, to ensure that every conversation provides support levels that set you apart.
"One of the things I really liked about Conversation Analyzer is its ability to coach agents. There is no question that contact centers could be improved with automatic, seamless coaching of the agent. Being able to understand the tone and emotion in a conversation is a really nice feature, and NewVoiceMedia’s solution brings in the meta data and analytics that allow contact center teams to take action on those insights.”
Dave Michels, principal analyst at TalkingPointz
Perfect new approaches in no time
Becoming a market leader requires continuous improvement. Effortless analysis of all calls lets you ensure new techniques are rolling out properly, measure their performance and identify optimization opportunities. Find examples of best and worst practice instantly with intelligent call categorization, without the hit and miss approach of random call sampling.
Stay on top of compliance
Because all calls are automatically transcribed and analyzed, it’s easy to spot and correct compliance issues before they become a problem.