- Give agents the information they need and customers the experience they deserve with the industry's #1 rated Salesforce telephony integration
- Connect customer data with communication channels to inform and improve every customer interaction
- Preserve the complete history of every interaction through automatic call recording, logging, and storage within Salesforce
- Deliver a better customer experience and improve first call resolution with IVR self-service options, dynamic call routing, and queued callback
- Enhance employee experience and productivity through integrated caller id, auto-logging, screen pop, call recording & click-to-dial
Everything you need to run your call center in the cloud.
We enable you to deploy call center operations in over 100 counties.
Never miss a call, you can depend on us. We guarantee 99.999% availability.
Pure cloud solution
No hardware, software or equipment to purchase and manage, we manage everything for you.
Easy to use
Our interface is easy and intuitive. If your sales and service agents know Salesforce they’ll be able to use NewVoiceMedia.
Get started quickly
Get up and running in a matter of days, not months.
NewVoiceMedia named a Leader in Gartner’s Magic Quadrant for Contact CentER as a Service
Download and read your complimentary copy of the Gartner Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe to find out why we have been named a Leader.
What Our Customers are Saying
"...enabling JustGiving to grow its services globally."
Over 700 Salesforce customers choose NewVoiceMedia
- Integrate customer insights with powerful communications tools--all on a single platform
- Make more calls in less time with click-to-dial and screen-pop
- Empower agents and sales reps by providing them with a complete activity history
- Improve customer satisfaction and first-call resolution by routing customers and prospects to the right agent every time
- Improve inside sales efficiency by up to 200% with powerful dialer technology