How can our #1 rated Salesforce integration improve your customer and agent experience?

  • Deliver a better customer experience and improve first call resolution with IVR self-service options, dynamic call routing, and queued callback
  • Give your agents the information they need, connect customer data with communication channels to inform and improve every interaction
  • Enhance employee experience and productivity through integrated caller id, auto-logging, screen pop, call recording & click-to-dial
  • Preserve the complete history of every interaction through through automatic call recording, logging, and storage of every interaction


A new category of Cloud Contact Center Software, designed for Salesforce.

Personalise every conversation, regardless of channel, by connecting customer insight and agent activities on a single, global communications platform.


Average rating

450+ ratings

Powers over 1,500,000,000 interactions on the Saleforce sales and service cloud

Salesforce appexchange premier partner

Why NewVoiceMedia?

Enterprise Grade

Everything you need to run your call center in the cloud.


We enable you to deploy call center operations in over 100 counties.


Never miss a call, you can depend on us. We guarantee 99.999% availability.

Pure cloud solution

No hardware, software or equipment to purchase and manage, we manage everything for you.

Easy to use

Our interface is easy and intuitive. If your sales and service agents know Salesforce they’ll be able to use NewVoiceMedia.

Get started quickly

Get up and running in a matter of days, not months.

Gartner Magic Quadrant for Contact Centre as a Service (CCaaS) 2018

NewVoiceMedia named a Leader in Gartner’s Magic Quadrant for Contact CentER as a Service

Download and read your complimentary copy of the Gartner Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe to find out why we have been named a Leader.

Download now

Call us and get started today

What Our Customers are Saying

"...enabling JustGiving to grow its services globally."

Head of Customer Experience, JustGiving

Over 700 Salesforce customers choose NewVoiceMedia

  • Integrate customer insights with powerful communications tools--all on a single platform
  • Make more calls in less time with click-to-dial and screen-pop
  • Empower agents and sales reps by providing them with a complete activity history
  • Improve customer satisfaction and first-call resolution by routing customers and prospects to the right agent every time
  • Improve inside sales efficiency by up to 200% with powerful dialer technology