How can our #1 rated Salesforce integration improve your customer and agent experience?

  • Deliver a better customer experience and improve first call resolution with IVR self-service options, dynamic call routing, and queued callback
  • Give your agents the information they need, connect customer data with communication channels to inform and improve every interaction
  • Enhance employee experience and productivity through integrated caller id, auto-logging, screen pop, call recording & click-to-dial
  • Preserve the complete history of every interaction through through automatic call recording, logging, and storage of every interaction

SEE THE POWER OF NEWVOICEMEDIA

A new category of Cloud Contact Center Software, designed for Salesforce.

Personalise every conversation, regardless of channel, by connecting customer insight and agent activities on a single, global communications platform.

5.0

Average rating

450+ ratings

Powers over 1,500,000,000 interactions on the Saleforce sales and service cloud

Salesforce appexchange premier partner

Why NewVoiceMedia?

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Enterprise Grade


Everything you need to run your call center in the cloud.

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Global


We enable you to deploy call center operations in over 100 counties.

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Reliable


Never miss a call, you can depend on us. We guarantee 99.999% availability.

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Pure cloud solution


No hardware, software or equipment to purchase and manage, we manage everything for you.

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Easy to use


Our interface is easy and intuitive. If your sales and service agents know Salesforce they’ll be able to use NewVoiceMedia.

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Get started quickly


Get up and running in a matter of days, not months.

Gartner Magic Quadrant for Contact Centre as a Service (CCaaS) 2018

NewVoiceMedia named a Leader in Gartner’s Magic Quadrant for Contact CentER as a Service

Download and read your complimentary copy of the Gartner Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe to find out why we have been named a Leader.

Download now

Call us and get started today

What Our Customers are Saying

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"...enabling JustGiving to grow its services globally."

Head of Customer Experience, JustGiving

Over 700 Salesforce customers choose NewVoiceMedia

  • Integrate customer insights with powerful communications tools--all on a single platform
  • Make more calls in less time with click-to-dial and screen-pop
  • Empower agents and sales reps by providing them with a complete activity history
  • Improve customer satisfaction and first-call resolution by routing customers and prospects to the right agent every time
  • Improve inside sales efficiency by up to 200% with powerful dialer technology

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