Making customers successful is critical to our long term growth and NewVoiceMedia has been a key partner.
How we can help you
ContactWorld for Sales integrates with Salesforce Sales Cloud® to increase the efficiency of inside sales teams by focusing on the right leads, automating the dialing process and presenting local calling numbers to increase pick-up rate. Management information is improved from detailed reporting and dashboards that allow for greater insight that supports better decision making.
Customer Service & Support
ContactWorld for Service integrates with Salesforce Service Cloud® to create the first global, true-cloud contact center solution that delivers a personalized service to every enquiry. Calls, emails, and social media can be prioritized and routed to the most appropriate agent to deal with the enquiry, delivered with all of the customer history so every contact can be handled efficiently and professionally. Our customers see dramatic improvements in their core metrics like call handle time and first call resolution, while also improving customer effort scores and NPS.
Over 300 Salesforce® customers choose NewVoiceMedia
- Seamless Salesforce® integration means no switching between screens to get things done.
- Enable your reps to automatically connect with your highest quality leads and track results all through Salesforce®.
- Coach your team to make smarter and more effective decisions through real-time call and engagement metrics.
- Be where your customers are by bringing all channels together in Salesforce®.
- Our global, cloud platform is designed to grow with you.
- Great AppExchange reviews – Rated 4.9/5.0
A game-changing increase in fundraising of 225%
…revolutionizing customer experience and increasing the efficiency of sales and service teams
…everything we need so that we can best respond to and engage with our community