Who are we?

This policy applies to the use of all information collected and used by NewVoiceMedia Limited (“Company”) and our associated companies (“Group”). 

NewVoiceMedia Limited is a company registered in the United Kingdom at NewVoiceMedia House, Jays Close, Basingstoke, Hampshire, RG22 4BS with company number 03602868.

Other Group Companies
  • NewVoiceMedia U.S. Inc., a company registered in the United States of America at 49 Stevenson Street, 10th Floor, San Francisco, CA 94105 with registration number 20141066725.
  • NewVoiceMedia Pty Limited, a company registered in Australia at Level 16, 201 Elizabeth Street, Sydney, NSW 2000 Australia, ABN 76608518725.
  • NewVoiceMedia Germany GmbH, a company registered in Germany at Eschenheimer Anlage 1, 60316 Frankfurt am Main.  Registered with Commercial Register of the lower court of Frankfurt am Main under the number: HRB 106560.
  • NewVoiceMedia Spolka Z Ograniczona Odpowiedzialnoscia (NVM sp.zo.o.), a company registered in Poland at C/-TMF Corporate Services (Poland), Pl.Pilsudskiego 1 , 00-78 Warsaw with company number KRS 0000544608.
  • NewVoiceMedia Asia Pacific Limited, a company registered in China at Suite 3105, 31st Floor, Office Tower, Convention Plaza, 1 Harbour Road, Wan Chai, Hong Kong, China with company number 1082602.
Registration

NewVoiceMedia Limited is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 1998. Further details of the registration are available here.

What is Personal Information?

“Personal Information” means any information relating to an identified or identifiable natural person where an identifiable natural person is one who can be identified directly or indirectly, in particular by reference to an identifier such as name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

Your Consent

By using our website you consent to our collection and use of your Personal Information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. In addition, this website does not normally collect "sensitive" Personal Information, such as information about ethnic or racial origin, religious or philosophical beliefs, and/or health or medical conditions. We will only collect, use and disclose Personal Information for the purposes described in this Privacy Policy with your explicit consent to the collection, use, and disclosure of that information for the purposes described in this Privacy Policy.

Use of Personal Information

We may collect and use customer identifiable information for billing, provisioning of services, to solve problems associated with services, to inform customers of new products or services that will better meet their needs and in relation to applications for employment.

We use data about our customers to perform the services requested.  For example, if you fill out a Web form, we will use the information provided to contact you about your interest in our services.

We may use customer identifiable information to market products and services to our customers, but will not disclose or make available any customer identifiable information to any third parties seeking to market products. If you choose not to participate in direct marketing of new products and services from NewVoiceMedia, your information will not be used for the purpose of marketing new products.

We may also receive information about customers from other sources, including third parties from whom we have purchased data, and combine this information with data we already have about you.  This helps us to update, expand and analyse our records, identify new customers, and create more tailored advertising to provide products and services that may be of interest to you.

We use your browsing habits and behaviour to operate and improve our websites. We may also use this information alone or in combination with data about NewVoiceMedia customers to provide personalised information about our business.   We may use anonymised, aggregated information and statistics for the purpose of monitoring website usage in order to help us improve our website and our services.

We partner with third parties to manage our advertising on other sites. Our third-party partners may use cookies or similar technologies to provide you with advertising based upon your browsing activities and interests.

We may disclose your Personal Information to any member of our Group on a confidential basis for our internal administrative, billing and other business purposes.   We will only pass on information about you as an individual (as opposed to aggregate information) to third parties to enable us to perform services requested by you or with your prior consent or where we are legally obliged to do so.  For these purposes, NewVoicemedia may transfer your information across borders and from your country or jurisdiction to other countries or jurisdictions around the world.

We will not sell, rent, exchange or share Personal Information with any third parties without permission or except as described in this Privacy Policy.  We will share Personal Information with government authorities and others in order to respond to investigations, court orders, legal process, or to investigate, prevent or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person, violations of the company’s terms of service, or as otherwise required by law.  

If NewVoiceMedia is involved in a merger, acquisition, or sale of all or substantially all of its assets, you will be notified via email and/or a prominent notice on our website of any such change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

Data Collected Through Purchased Solutions

NewVoiceMedia is in the business of providing cloud contact centre solutions and associated services. NewVoiceMedia collects information (including Personal Information) under the direction of its customers about their business activities, employees, contractors, affiliates, and applicants (“Customer Data”).  NewVoiceMedia has no direct relationship with the individuals whose personal data it processes and stores for NewVoiceMedia customers and NewVoiceMedia will process, store and retain Customer Data as per our agreement with our applicable customer (including transferring the Customer Data to the applicable customer). Therefore, if you are an employee/contractor/applicant of one of our customers, and would no longer like to be involved with one of our customers that use our solutions or otherwise have issues related to your data that is included in Customer Data (such as to correct, amend, or delete such data), please contact the customer that you interact with directly.  For the purposes of global privacy laws, NewVoiceMedia acts as a processor which accesses and processes Customer Data on behalf of its customers, who are the controller/owner of such data.

Cookies

A cookie is a small data file that certain websites write to your hard drive when you visit them.  A cookie file can contain information such as a user ID that the site uses to track the pages you have visited, but the only Personal Information a cookie can contain is information you supply yourself.

For further information on how we use cookies on our website, please click here.

Transfer of Personal Information

We may transfer your Personal Information within NewVoiceMedia’s Group or to third parties acting on our behalf for the purposes of processing or storage.

We may transfer Personal Information to companies that help us provide our services. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our customers.  A list of our current sub-processors is available here.

Where your business purpose requires the transfer of information about you between countries outside the EEA which may not provide the same level of data protection, you consent to your information being transferred to such countries.

Some of the information you may enter on our website may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP.

Data Security

The security of your Personal Information is important to us. We have invested and deployed a wide variety of technology and security features to ensure the privacy of customer information on our network. In addition, we have implemented strict operations guidelines to ensure customer privacy is safeguarded at every level of our organization. We will continue to revise policies and implement additional security features as new technologies becomes available.

We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and when we store and process it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security and do not take responsibility for any third-party actions when we have endeavoured to follow generally accepted standards. In addition, we do not take responsibility for your systems, the Internet itself or any third-party networks or services used to transmit data which we use to process and store your personal data.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

Data Storage

We will retain your Personal Information for as long as your account is active or as needed to provide you services and for archival and marketing purposes. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your ability to review and delete your information

You have the right to apply for a copy of the Personal Information we hold about you, and to request to have any inaccurate Personal Information about you corrected. You also have the right to ask us not to process your personal data for marketing purposes. Where we intend to use your data for such purposes or intend to disclose your information to any third party for such purposes, we will inform you before collecting your data.

You may request deletion of your NewVoiceMedia account or any of your Personal Information held by us by sending an email to Privacy@newvoicemedia.com

Marketing Choices

You may choose to stop receiving our marketing telephone calls and emails by following the unsubscribe instructions included in these calls or emails or by emailing Privacy@newvoicemedia.com.  If you purchase a service, you can still opt out of marketing related emails however you cannot opt out of service-related announcements.

If your Personal Information changes, you may correct, update, amend, delete/remove or deactivate it by contacting us at Privacy@newvoicemedia.com

Testimonials

NewVoiceMedia posts a list of Customers and testimonials on the Company’s website that contains information such as Customer names and titles.  NewVoiceMedia obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.  If you wish to update or delete your testimonial, please email Privacy@newvoicemedia.com.

Blogs

We may provide bulletin boards, blogs, or chat rooms on our websites.  Any Personal Information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. NewVoiceMedia is not responsible for the Personal Information you choose to submit in these forums.

Social Media Features

NewVoiceMedia’s websites may use social media features, such as the Facebook “like” button (“Social Media Features”).  These features may collect your IP address and which page you are visiting on NewVoiceMedia’s website, and may set a cookie to enable the feature to function properly.  You may be given the option by such Social Media Features to post information about your activities on the NewVoiceMedia’s website to a profile page of yours that is provided by a third party social media network in order to share with others within your network.  Social Media Features are either hosted by a third party or hosted directly on NewVoiceMedia’s website.  Your interactions with these features are governed by the privacy policy of the company providing the relevant Social Media Features.  

Websites Linked to our Website

We are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein.

Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website.  Although we choose business partners carefully, NewVoiceMedia is not responsible for the privacy practices of websites operated by third parties that are linked to this site.  Your browsing and interaction on any other website, including websites which have a link on our website, is subject to that website's own rules and policies. Please read over those rules and policies before proceeding.

Privacy Shield

Currently NewVoiceMedia has elected not to certify under the EU-US Privacy Shield.  NewVoiceMedia has instead adopted a mechanism which incorporates the use of the standard contractual clauses together with the execution across the Group of an Intra Group Data Privacy Transfer Agreement as our mechanism for transferring personal data within the Group. 

Children and Privacy

This website does not target and is not intended to attract children under the age of 13. NewVoiceMedia does not knowingly solicit Personal Information from children under the age of 13 or send them requests for Personal Information.

Updates to the Privacy Policy

The Privacy Policy is subject to periodic review and change.  If we materially change our Privacy Policy, we will post those changes to this page and other places we deem appropriate, so users are aware of what information we collect, how it is used, and under what circumstances, if any, we disclose it.  In some cases where we post a notice, we may also email users who have opted to receive communications from us, notifying them of the changes to our Privacy Policy.  However, we nevertheless reserve the right to amend our Privacy Policy from time to time without prior notice.  We encourage you to periodically review this page for the latest information.

Contact Details

For any queries in relation to this Policy, please contact Privacy@newvoicemedia.com

Last updated February 1st, 2018.

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