Are traditional contact center providers putting limits on your global growth?

The combination of our award-winning cloud-based contact center and an enhanced communications network means NewVoiceMedia has the vision and technology to enable your teams to seamlessly work together across the world.

Zero Cap-Ex

Boost Customer Experience

With Global Call Plans voice quality for calls in remote regions is instantly improved by making use of the telephony infrastructure local to the caller and the agent, no matter where they are. You can also easily overflow calls between regions to reduce customer wait time and maximize customer service levels.

Flexibility

Simplify Management

Gone are the days of a call plan for every region, now you can enjoy the benefits of having a single central touch point for all contact center management without compromising voice quality. Global Call Plans also bring with them easier, consolidated reporting so you can quickly understanding exactly how your business is performing both as a whole, and at a regional level.

End of Life

Optimize Global Operations

If you’re struggling to juggle calls and agent availability across your global operations then let us do some of the hard work for you. With our intelligent overflow capability we automatically route calls to centers with spare capacity, wherever they might be, making “follow the sun” operations a true reality.

Time to Deploy

One Business, One Platform

Lose the complexity of managing a disparate estate of contact center technology where each solution has been chosen to suit its location. With a solution from NewVoiceMedia you get a single Intelligent Communications Platform that scales seamlessly and quickly across continents to give your business the tools it needs to thrive.

…enabling JustGiving to grow its services globally

Huu Anh Chu
Head of Customer Experience,
JustGiving

99.999% platform availability guaranteed

As our platform sits in ‘the cloud’, rather than on your physical infrastructure, all resources associated with contact handling – licences, bandwidth, routing applications and gateways – are shared so you only use them when you need them.

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