- Forecasting – More accurately predict your upcoming traffic by using the rich data you already possess
- Scheduling – Automate your scheduling while including the accurate forecasting now available
- Real-time agent adherence – Integrating WFM with ContactWorld allows for greater detail in the adherence of your agents, so you can know exactly who is available to take a call at any point.
Minimize complexity – A single, pre-integrated platform provided by one vendor, seamlessly connecting your WFM and Telephony
Deliver on your SLA – Optimize your schedules to consistently meet service level agreements
Reduce costs – Improve your forecasting accuracy so that you never have more agents than you need