The dawn of AI-powered customer engagement

The dawn of AI-powered customer engagement

An exclusive whitepaper by Martin Hill-Wilson on the dawn of AI-powered customer engagement.

If Frank Eliason has become the recognised founding father of social customer service, then Alan Turing deserves the same accolade for the next generation of self-service we are now witnessing. The film title for ‘The Imitation Game’ came from a chapter heading in a book that Turing wrote which explored the criteria for an ‘intelligent machine’.

He argued that if someone could not tell the difference between how a human answered questions and those from a machine, then that machine could be considered intelligent.

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