By 2018, more than 50% of organizations will implement significant business model changes in their efforts to improve customer experience according to Gartner. It’s not hard to see that if you don’t provide good customer service, half of your existing customers are easy pickings for your competitors.
Join Bluewolf, Salesforce, and NewVoiceMedia to learn how the best customer service organizations are focusing on omni-channel for an improved customer experience, empowering service teams, and AI in action to keep their customers happy in 2018 and beyond.
Meet our speakers:
Bob Furniss, VP, Global Service Cloud Practice, Bluewolf
Wyndham Hudson, VP of Product, Sales and Service, NewVoiceMedia
Amanda West, Director, Service Cloud, Product Marketing, Salesforce
Andrew Ko, Strategic Account Executive, Service Cloud, Salesforce - Moderator