Conversation Analyzer is NewVoiceMedia’s speech analytics solution – it’s a powerful tool that gives you instant access to the insights otherwise locked away inside your customer data. Conversation Analyzer uses speech-to-text to deliver transcriptions of every single customer contact.
It categorises each contact to make trends stand out, and offers data visualisation for quick analysis and an instant picture of each conversation’s successes and challenges. Harness the power of these instantly available insights to achieve your own goals, whether that’s boosting CSAT or reducing customer churn, improving your team’s performance, or testing new campaigns or approaches.
Conversation Analyzer gives you everything you need to inspire your sales and service teams to succeed – in one simple platform.