Happy customers equates to success, but businesses are failing on this guiding principle as they struggle to keep up with rapidly evolving customer demands.
In fact, our research indicates that as much as 44% of consumers will take their business elsewhere if they are unhappy with the service they experience.
In this insight document, find out:
- How to retain more customers while decreasing your efforts
- Why embracing an omni-channel environment is so important
- The two guiding principles when deploying an omni-channel strategy